FAQs

What currency are the prices on the site in?
All prices are in CAD.

What payment methods are accepted at TC Essential Oils?
Accepted payment methods are  American Express, Master card, Visa, Apple Pay, Shop Pay, discover, and Diners Club.

What are the delivery fees?
We offer free shipping for all orders on our website.

How long does it take for my order to arrive?
It usually takes 3-5 business days to deliver after order confirmation.

How can I track my order?
Get all your package information using your tracking number from our

"FOLLOW YOUR PACKAGE" section

How can I make a refund?
Yes, you can get a refund within 14 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at support@tcessentialoils.com for your general queries.

What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 14 days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How can customers return products?
By mail

How much is the restocking fee?
We do not charge a restocking fee on returns.

How much is the return shipping fee?
The return shipping fee must be paid by the customer.

The conditions of the product that we allow returns ?
New

If you have any questions, send us a message to our email address support@tcessentialoils.com

CONTACT INFO